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Frequently Asked Questions - Online Registration

No, the username and password gives you access to the system.  All roles you have in SPN will be linked to that one account so you have access to all your information in one place. 

It’s possible that the birthdate you originally entered while creating your account had defaulted back to the current year.  Therefore the system thinks that you haven’t even been born yet.  Please contact our office at or 416-674-1802 and we will be happy to correct your birthdate in the system.

No, you use the same username and password you created last year.  If you can’t remember them, use the “Forgot your username or password?” link on the login page (

Yes. We are constantly monitoring our systems to ensure the security of your information. When you are asked to enter sensitive information (such as a credit card number) the information is encrypted and protected using industry-standard SSL encryption.

We use SSL Security for all pages that have user data input. That means every time someone logs in, it’s encrypted and protected. The proof is when you look at the URL line and it says https:// etc… the “s” stands for Secure.  Go to a normal webpage and you won’t see that.

We accept Visa and MasterCard payments online which will be processed immediately when you submit your order. If you do not have or wish to pay by credit card, you can most definitely pay by cash or cheque by choosing the “Cheque” option during the payment process. 


In this case, ensure that you complete your order (you will receive an order receipt/confirmation upon completion), then mail your cheque to your regional office with reference to your order # that is found on your receipt. If you live near your regional office, you can also choose to pay cash in the same way you would pay by cheque (never send cash in the mail). You will not be officially registered until your cash/cheque payment is received and marked as paid by your regional office personnel.

No, you definitely should not create a new account at any time, as this creates member duplication. After 5 attempts of entering an incorrect username or password the system will lock you out for security purposes. If you have been locked out, please contact your regional office and we will be happy to unlock your account and assist you in obtaining and/or resetting your login information.