Question 1

Annual General Meeting Information

Accepted Answer

The Annual General Meeting is hosted for members across Canada once each year. The intent of Slo-Pitch National is to move the AGM across our various regions. The Annual General Meeting has been hosted in every region across Canada, each year, since 1989. The 2025 Slo-Pitch National AGM date is November 2-3.

Question 2

Code of Conduct for Members

Accepted Answer

Slo-Pitch National is committed to providing an environment in which all Members are treated fairly and with respect. Players, coaches and fans of teams who are a member of Slo-Pitch National shall be considered members of Slo-Pitch National and agree through the terms of membership to abide by the Code of Conduct for said Members outlined below. No team member, tournament participant, umpire or fan shall: • Demonstrate behavior contrary to this Code both on and off the field. • Cause any form of personal abuse, including verbal, physical and emotional abuse, towards other athletes, officials, host personnel, spectators and others. • Refuse to abide by an official's decision, threaten an official, or at any time lay a hand upon, push, shove, strike, or make incidental physical contact with the body or kick dirt or other matter on the official or attempt to cause physical contact when disputing a decision. This includes causing or attempting to cause physical contact with another participant at the tournament. • Make any disparaging remarks or actions towards other athletes, officials, tournament personnel, Slo-Pitch National, spectators and others. • Neither reacts in a violent manner to any incident nor use any form of profane, vulgar, obscene or abusive language or gestures, whether it is directed at an official, opponent, playing colleague, team official, tournament official, Slo-Pitch National personnel or spectator. Neither will they tolerate profane, vulgar, obscene or abusive language or gestures from any supporters and other members of their team. • Use intimidating or threatening behavior towards officials, opponents, playing colleagues, team officials, tournament personnel, Slo-Pitch National personnel, or spectators nor will they permit any others to openly or maliciously criticize, badger, harass, or threaten an official, opponent, playing colleague, tournament personnel, Slo-Pitch National personnel or spectator. • Make objectionable demonstrations by throwing bats, gloves or other equipment in a forceful manner. • Discuss publicly with participants and spectators in a derogatory or abusive manner any decision by the officials or any opinions of players. • Cause the destruction of property belonging to others. • Use any intoxicating substances during the course of the game, or appear to be in an intoxicated condition while participating in a game. • Harass, heckle, insult, jeer, or use verbal tactics to embarrass or insult a SloPitch National representative, employee or other participant at the site before, during or after a game. • Make derogatory, disdainful, disparaging comments or remarks regarding any person or program connected to Slo-Pitch National on any public forum, message board or bulletin board. • Use any improper and unapproved equipment. • Give false or misleading information or fail to cooperate with a legitimate request from a Slo-Pitch National official in the discharge of his/her official duties. • When requested by the game official, will refuse to assist him/her in the enforcement of this Conduct of Members and the control of players making threats. • Engage in a continuous verbal attack upon an official or other participant or spectator after they have been ejected from a game or make a verbal threat of physical violence upon an official. Members who fail to adhere to the points of conduct outlined above may have penalties and or suspensions rendered against them published in the STG & OR section of the current year’s Slo-Pitch National rulebook.

Question 3

Privacy Policy

Accepted Answer

1. What does this Privacy Policy cover? This Privacy Policy outlines Slo-Pitch National Softball Inc.’s practices regarding personal information collected (a) on our corporate website online at www.slo-pitch.com (b) from membership applications and (c) tournament applications and rosters. Slo-Pitch National Softball Inc. is committed to respecting your privacy through the protection of your personal information. When we collect your personal information, you can be confident that we handle and store it in a secure manner to protect your information from unauthorized access or disclosure. We only collect your personal information for the purposes specified in this Privacy Policy, and we will not sell your personal information to others. Nothing in this Privacy Policy, or otherwise, will create, or add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may have at law, or otherwise, against Slo-Pitch National Softball Inc. or any of its representatives; nor will the existence of this Privacy Policy or its application impose any obligations or liability upon Slo-Pitch National Softball Inc. or its representatives, or add to any such obligation or liability, that Slo-Pitch National Softball Inc. does not already otherwise have to any individual or person at law or otherwise. YOUR CONSENT BY SUBMITTING PERSONAL INFORMATION TO SLO-PITCH NATIONAL SOFTBALL INC. OR ITS REPRESENTATIVES OR OUR RESPECTIVE EVENT CONVENERS OR AGENTS VIA OUR WEBSITES OR AT SLO-PITCH NATIONAL SOFTBALL INC. SANCTIONED EVENTS, YOU CONSENT TO OUR COLLECTION, USE AND DISCLOSE OF SUCH PERSONAL INFORMATION FOR THE PURPOSES DESCRIBED IN THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, you may opt out of receiving communications from an Online Store by setting your communication preferences in the "Your Account" section of the Online Store or by calling 1(905)863-7666 and asking for assistance on how you may opt out of receiving online communications. You may also opt out of receiving such communications from Slo-Pitch National Softball Inc. by calling 1(905)863-7666 and asking for assistance. Your personal information may be retained in the database to ensure that we honour your privacy requests to opt out of certain communications, for record keeping purposes, for internal research and analysis, and the other purposes described in this Privacy Policy. If you provide us with personal information concerning another individual, you represent and warrant that you have all necessary authority and/or have obtained all necessary consents from such individual to enable us to collect, use and disclose such personal information for the purposes set forth in this Privacy Policy. 2. What information do we collect? As used in this Privacy Policy, "personal information" is information about an identifiable individual human being, as defined in privacy laws applicable to Slo-Pitch National Softball Inc. Personal information does not include aggregated information that does not allow an individual to be identified. Slo-Pitch National Softball Inc. collects personal information (including, without limitation, names, addresses, telephone numbers and email addresses) that you provide when you (a) visit the Slo-Pitch National Softball Inc. website at www.slo-pitch.com; (b) create or edit your online profile in the Slo-Pitch National Softball Inc. members forums at www.slo-pitch.com; (c) participate in a contest or sweepstakes promotion; (d) sign up for and/or fill out a survey or questionnaire; (e) contact Slo-Pitch National Softball Inc. by email or otherwise; (f) contact a Slo-Pitch National Softball Inc. representative; (g) otherwise interact with Slo-Pitch National Softball Inc.; or (h) provide service and or event reviews and/or feedback. Each time you visit the Slo-Pitch National Softball Inc. website, the web server automatically collects your Internet service provider's address, the web page from which you logged in, web browser software and a record of your activity while visiting the site. Unless you tell us who you are, this information is non-personal information and is not subject to this Privacy Policy. Please see Section 8 below for further information about cookies. For purposes of this Privacy Policy, information regarding minors you (the parent/guardian) provide to Slo-Pitch National Softball Inc. is treated in the same manner as information collected about you. Please see Section 3 below for further information regarding children's privacy. As noted above, by submitting personal information of another individual, you represent and warrant that you have all necessary authority and/or consent from such individual to enable us to collect, use and disclose such personal information in accordance with the purposes described in this Privacy Policy. 3. Children's Privacy Slo-Pitch National Softball Inc. does not knowingly solicit or collect personal information from children under the age of 16. We encourage parents of children under the age of 16 to regularly check and monitor their children's use of e-mail and the Slo-Pitch National Softball Inc. websites. 4. How do we use and share your personal information? Using Your Personal Information Slo-Pitch National Softball Inc. representatives collect, use and disclose personal information in accordance with applicable privacy and data protection laws and regulations. Your personal information may be used by Slo-Pitch National Softball Inc. and its representatives: (a) to administer and enhance your guest and/or customer relationship with us, including to administer membership accounts, facilitate deliveries, administer our customer service centre, make and receive payments, and fulfill contractual obligations; (b) to understand your needs and preferences and respond to your requests; (c) to tailor offerings to you; (d) to communicate with you about products, services, special offerings and events or programs offered by Slo-Pitch National Softball Inc. or their marketing partners that may be of interest to you; (e) to conduct surveys, contests and promotions; (f) to conduct research and statistical analysis; (g) to monitor communications to ensure the consistency and quality of the products and services of Slo-Pitch National Softball Inc. and its suppliers, distributors and other third parties with whom we have a commercial relationship; (h) to manage and develop Slo-Pitch National Softball Inc.’s businesses and operations; (i) to detect and protect Slo-Pitch National Softball Inc. and other third parties against error, negligence, breach of contract, theft, fraud and other illegal activity; (j) to comply with Slo-Pitch National Softball Inc.’s audit requirements, and to audit compliance with laws and Slo-Pitch National Softball Inc.’s corporate policies, procedures and contractual obligations;(k) to engage in due diligence and carry out business changes that may involve the transfer of personal information in connection with a transfer, merger, expansion, restructuring or financing of operations of Slo-Pitch National Softball Inc. or of third-party affiliates; (l) as permitted by, and to comply with, applicable laws and regulations; and (m) for any other purpose to which you consent. Only Slo-Pitch National Softball Inc.’s Representatives who require your personal information in the performance of their duties will have access to your personal information. Notably, only Slo-Pitch National Softball Inc. Representatives in the customer service department, who process payments, may have access to your credit card information. Sharing Your Personal Information Slo-Pitch National Softball Inc. Representatives will not license, sell or provide your personal information to any third party except as permitted by this Privacy Policy, as permitted or required by law, or with your consent. In addition to the purposes described above, Slo-Pitch National Softball Inc. shares your personal information as set forth below: With Slo-Pitch National Softball Inc. Representatives: Personal information collected by one representative of Slo-Pitch National Softball Inc. will be used by that member in accordance with this Privacy Policy and may be shared with other Slo-Pitch National Softball Inc. Representatives for use only as permitted by law. With Our Agents and/or Service Providers: Slo-Pitch National Softball Inc. Representatives may share your personal information with agents and service providers who provide services for or administer activities on behalf of Slo-Pitch National Softball Inc. (such as, but not limited to, authorization of credit card transactions, order fulfillment and delivery, sweepstakes, website maintenance and contests, advertising, data processing and storage, information technology and office services, auditors and professional advisors, and co-branded or joint product and service promotions). These agents and/or service providers are granted access to some or all of your personal information as necessary and may use cookies (as described in further detail in Section 8 below) on our behalf, but we use contractual and other measures to restrict them from using your personal information in any manner other than as may be necessary to perform their mandate and/or services. We may also utilize agents and/or service providers to assist us in aggregating personal information. We may then share such aggregated information (but not personally identifiable information) with prospective marketing partners and advertisers. In Connection with Corporate Changes: In the event that a part or all of the operations of Slo-Pitch National Softball Inc. is transferred, merged, restructured or financed, personal information may need to be disclosed under confidentiality restrictions to perform due diligence reviews, to the extent permitted by law. If the transaction proceeds, personal information may be used by the successor entity provided such use is in accordance with this Privacy Policy. To Comply with Laws and Protect Against Loss: A Slo-Pitch National Softball Inc. Representative may also disclose your personal information when it determines that such disclosure is necessary to comply with applicable laws, and/or to detect and protect Slo-Pitch National Softball Inc., its representatives and other third parties against error, negligence, breach of contract, theft, fraud and other illegal activity, to comply with Slo-Pitch National Softball Inc.’s audit requirements, and to audit compliance with laws and Slo-Pitch National Softball Inc.’s corporate policies, procedures and contractual obligations, to the extent permitted by law. This includes exchanging information with other companies and organizations for fraud protection, credit risk reduction, debt collection, insurance coverage and in the course of investigating and resolving disputes and litigation. 5. How is your personal information protected? Slo-Pitch National Softball Inc. and its representatives protect personal information by physical, technological and administrative security safeguards appropriate to the sensitivity of the information. We use industry standard security measures at the Online Store to help protect against the loss, misuse or alteration of personal information collected from you at the Online Store. 6. Where is your personal information processed and stored? Your personal information is processed and stored at Slo-Pitch National Softball Inc.’s National and Regional Offices. Slo-Pitch National Softball Inc.’s National Office is located at 20 Lightbeam Terrace, Unit 9, Brampton, Ontario, Canada. L6Y 6H9. Regional Offices may be set up within specific provinces where required. 7. How can you access your personal information? Upon your written request to our Privacy Manager at Slo-Pitch National Softball Inc., 20 Lightbeam Terrace, Unit 9, Brampton, Ontario, Canada. L6Y 6H9 we will inform you of the existence, use and disclosure of your personal information by a Slo-Pitch National Softball Inc. Representative, and subject to certain exceptions permitted by law, we will give you a reasonable opportunity to review your personal information collected by the applicable Slo-Pitch National Softball Inc. Representative. If at any time you want to update, change or correct the personal information that you submitted at the website or Online Store, you can adjust your communications preferences in the "Your Account" section of the Online Store or call 1(905)863-7666 and ask for assistance on how you may update, change or correct your information. If at any time you want to update or change the information that you submitted to a Slo-Pitch National Softball Inc. Representative, you can call 1(905)863-7666 and ask for assistance. 8. What are cookies and how do we use them? Cookies are small text files stored on a user’s computer, by a web browser. A cookie consists of one or more name-value pairs containing bits of information. (from Wikipedia) A web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. (from yahoo) www.slo-pitch.com uses cookie information to measure the use of our websites and to improve the functionality and content of our websites. www.slo-pitch.com may also use cookies to save user preferences that you specify. The "help" menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies, or how to disable cookies altogether. If you refuse to accept cookies, you may not be able to participate in certain activities, view certain presentations or use certain features on our websites. 9. What about linked sites? The Slo-Pitch National Softball Inc. website and Online Store may contain links to other websites. Please note that the privacy policies applicable to the collection of personal information on those other websites may be different from this one, and Slo-Pitch National Softball Inc. has no control or responsibility for the privacy practices of third party websites. You are advised to review the privacy policy of any website linked to or framed within the Slo-Pitch National Softball Inc. site or the Online Store prior to providing any information on or to that website. 10. How to contact us If you have questions or concerns about this Privacy Policy, please send an email to privacy@slo-pitch.com , call 1(905)863-7666 or write to our Privacy Manager at Slo-Pitch Softball Inc., 20 Lightbeam Terrace, Unit 9, Brampton, Ontario, Canada. L6Y 6H9. 11. Revisions to this Privacy Policy This Privacy Policy may be updated and revised from time to time. If we make a change to this Privacy Policy, we will post an updated policy on our website, and the updated policy will be available on request by sending an email to our privacy manager at privacy@slo-pitch.com or call 1(905)863-7666 or write to our Privacy Manager at Slo-Pitch Softball Inc., 20 Lightbeam Terrace, Unit 9, Brampton, Ontario, Canada. L6Y 6H9. This policy was last revised in January 2012. 12. Website Use Agreement The Website Use Agreement governing your use of this website (which may be viewed by clicking here) contains important provisions, including provisions disclaiming, limiting or excluding the liability of Slo-Pitch National Softball Inc. and its Representatives for your use of our websites and provisions determining the applicable law and exclusive jurisdiction for the resolution of any disputes regarding your use of our websites. Each of those provisions are incorporated by reference into this Privacy Policy, apply to any disputes that may arise in relation to this Privacy Policy and the collection, use and disclosure of your personal information by Slo-Pitch National Softball Inc. and or its Representatives and are of the same force and effect as if they had been reproduced directly in this Privacy Policy. Effective Date of Privacy Policy: January 2012

Question 4

Refund Policy

Accepted Answer

Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase with your receipt for an exchange or refund within 30 days of receipt of product. Online purchases cannot be returned without a receipt or proof of purchase. All returned products must be in new and unused condition (including all accessories, packing, instructions, etc.) Damages on delivered products must be reported within 24 hours of delivery. Membership refunds must be requested in writing, and within 15 days of SPN’s receipt of the original membership application and payment. EXCEPTIONS AND EXCLUSIONS Product Missing Original Packaging A restocking fee of 20% will be charged on returned product that is not in the original packaging. The following items are excluded from this refund policy and will not be accepted for refund or exchange: Customized product Any merchandise that has possibly been contaminated with any substance that may pose a health risk Due to the nature of some seasonal events, returns will not be permitted after the event date

Question 5

Slo-Pitch National Transgender Policy

Accepted Answer

Slo-Pitch National Softball Inc. is committed to providing a safe, respectful, and fully inclusive environment for players. Slo-Pitch National Softball Inc. encourages leagues, teams, tournaments, players and coaches to implement policy in regards to transgender and non-binary/gender fluid individuals so that all persons feel welcome in the inclusive sport that is slo-pitch. It is important to continuously monitor your policy and adapt to changes as they come, and to keep an eye on your province’s legislation. Policy on transgender individuals should include the following : • Players who identify as transgender can use facilities corresponding to their gender identity • Players who identify as transgender can be addressed by their preferred name and pronoun, both in person and on league documents • Players who identify as transgender can have the privacy and confidentiality of their transgender status respected • League documents should use “Gender” or “Gender Identity” rather than “Sex”, and options should include “Male”, “Female”, “Another” (with option to disclose), or “Prefer Not To Disclose” • Players who identify as transgender have access to all facilities and services in accordance with their self-identified gender identity and expression, and should feel as if they are operating in a “safe space” • All who identify as transgender should be eligible to participate in the sport they choose, on a team that they gender identify with Training and/or education is encouraged to team representatives, players, officials, league organizers, and facility employees. All of these measures are an attempt to create a more trans-inclusive environment by upholding the human rights of transgender and gender-diverse players. Slo-Pitch is welcoming and inclusive, offering an opportunity to participate without regards to age, gender, race, language, sexual orientation, disability, geography, or economic circumstances. Non-Binary/Gender Fluid Participants: Individuals who identify as gender non-binary or gender fluid should be able to participate in activities with the gender group in which they feel most comfortable and safe. Based on the Canadian Centre for Ethics in Sport’s Expert Working Group’s inclusion-first approach, it is important for adult recreational slo-pitch organizations to take steps to adjust and adapt to become more inclusive of participants who are gender fluid or gender non-binary. While decisions should be based on a case-by-case basis, we do suggest that gender fluid or gender non-binary participants, once they have chosen where they would like to play, to continue to play with that gender for the given season.

Programs and Policies

Annual General Meeting Information

Code of Conduct for Members

Privacy Policy

Refund Policy

Slo-Pitch National Transgender Policy